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Return Information

What is your return policy?

We make exceptional products and fully stand behind their quality. If you are not satisfied with your purchase you can return your item within 30 days of delivery and receive a full refund in the original payment form. If payment was made using a gift card along with another form of payment, the refund will be first applied back onto the gift card. Any remaining credit will be applied to the secondary form of payment.

When will I receive my refund?

Once your return is delivered to our warehouse, please allow 5-10 business days for it to be processed and refunded. At this time, we are offering UPS return labels exclusively for all returns. Aster Parker does not accept returns on gift cards or international purchases. We apologize for any inconvenience this may cause.

How do I exchange?

Unfortunately at this time, we do not take exchanges. You can simply return your item and repurchase the item of your choosing.

Do you charge for return shipping?

Absolutely not! We make things easy for you by offering free returns within the U.S. Please review our Returns Policy for further details.

How do I return an item I purchased?

To return any item(s) from your order, please follow these easy steps below:
Enter your email address and order number, and click "Start Return."
Follow the onscreen instructions and select the order that contains the item(s) you wish to return.
Scroll through the list of products and click the checkbox at the far right to return an item(s). Please ensure that all items you wish to return are checked!
Click “Complete My Return”.
Download and print the UPS shipping label.
Repack your items and packing list in original packaging as best as possible.
Drop off at the nearest UPS drop box.

Is there a restocking fee for returns?

No, we do not charge a restocking fee for any returns received within 30 days.

Who do I contact if I have questions about a return?

For answers to any questions, please reach out to the Aster Parker customer experience team at support@asterparker.com. We’ll be happy to help and will reach out within 2 business days of receiving your request.